Destiny brought me here because customer support emails is terrible!
As the topic says, I just bought those gadgets. Latest models brand new.
I have my smartthings ecosystem working like a charm.
Now when trying to add the lock, it detects it as a “thing” and after I click to try to use it, it says try again later.
I sent an email to Yale, and they suggested me a troubleshooting without success, then they told me to contact Smartthings because since it got detected, now is under its app…
I wrote an email to ST and after another troubleshooting and sending a data file to their “developers”, they at the end, told me to buy a Kwickset or Slange lock… How come they told me that!!! Like if the locks were cheap to buy.