I’ve paired Yale YRD256 Zigbee with my SmartThings WiFi Hub and both devices are separated 4ft apart. Paired almost instantly as confirmed by both the voice prompt of Yale lock and also screen of SmartThings app.
However, when I open the App and click on the device “Thing” (I didn’t rename it), there is nothing inside.
Remove, the lock, exclude it and reset the lock once again. Install the SmartThings Classic app and install the lock with it. See if it works, if not report back.
Login to IDE at https://account.smartthings.com and go to My Devices and look for that device named Thing and see what what device handler is being assigned to the lock, it would be in the type field.
Thanks a lot, it works. Apparently both ST and ST Classic App recognized the Yale lock as type = Thing, I’ve edited it, changed to “Yale Lock” and it works ok now.