The reason that it gets stuck on “Identifying” is because it’s not a certified device. We have to add a “fingerprint” to our platform so that we know what device you’re pairing. As this isn’t a supported device, there’s no fingerprint that matches it on our system.
Check the official list here:
That said, there’s a chance that an easy custom device type may get this working for you. Can you follow these steps for me?
- Log into https://graph-eu01-euwest1.api.smartthings.com/ide/logs and keep the live log page open
- Open our mobile app
- Reset the bulb and attempt to get it to pair
It should get stuck on “Identifying”, but you can then share those logs with me and I can see what I can do from my end.