Help! I live in Brazil and I already bought Samsung SmartThings Hub (2018) and my cell phone does not locate it

[Automated_House (Jimmy)]

There is more information on their global roll out here

SmartThings global roll out

I’ve been catching up on the SmartThings related sessions from SDC and this slide from the What’s New With SmartThings session caught my attention. [image] I think it was obvious when Samsung aquired SmartThings and kept the branding around that the plan would be to eventually to go global. (V2 was only supported for USA and the UK. Not sure where all the Connect Home was available). So it’s good to see a short term plan for the countries they will be supporting. It’s hard to see the flags, and I’m horrible at geography, but from left to right I believe the flags are: USA, UK, Canada, Mexico, Chile, Spain, Italy, Germany, Netherlands, Singapore, UAE, China + 10 new. A couple things I find interesting/important: I think this is the first time there has been a hub for South America, the…

You will not be able to use your current hub with another one. You can also contact Samsung support and have them change your account to USA.