Harmony: ST "will not be able to provide support or assistance"

[JDRoberts]

@David_Van

Dang this stinks to hear, I have a Harmony hub on order I imagine this has to do with the release of the zigbee/zwave addon for the harmony hub.

I wouldn’t think so, because the harmony hub extension was released in 2015, and I definitely got help from support with the harmony/smartthings integration after that.

Smartthings Hub v2 vs. Harmony Hub Extender

Hello! I’m trying to decide whether to buy ST v2 or the newly released Harmony Hub Extender to go along with my Harmony Hub. I’m only going to be using Z-Wave sensors, dimmers and switches with this hub, which needs to be integrated with the rest of my home entertainment devices (cable box, TV, A/V receiver, PS3, Apple TV, etc.) through the Harmony Hub. Some of the Z-Wave sensors I’ll be adding are Gen5, which I believe is supported by both hubs. I’m pretty sure ST is a lot more flexible than Harmony Hub Extender regarding device compatibility and activities/rules, but I’m concerned that Logitech might lose interest in supporting ST now that they have released their own Z-Wave/Zigbee bridge. Any thoughts?

I think rather that since they’ve moved support over to Samsung general support they have formalized it more and stopped trying to help with anything which is still in labs status. Part of the business growth cycle, I guess. But still somewhat disappointing.