They are the next room over so I would say 20’ or less.
If you have no Zigbee repeating devices, that may still be problematic. I originally had no issues setting the fans up, but they would quickly drop from the network and would need reset. Adding a cheap Zigbee plugin outlet seems to have solved this permanently.
Same. I put a few Peanut plugs around my home and problem solved.
I’m going to definitely look into that would HUE bulbs also work as repeaters?
i would not recommend bulbs as repeaters…
+1 for the Peanut outlets.
The fact that the fan speeds are changing means there is communication (at the moment at least) between the hub and the controller. A repeater is a good idea in general for this device but I don’t believe it will resolve your current issue.
Does anywhere know how we can setup some kind of reliable stock alert which will send out a txt message or e-mail. I have yet to receive an e-mail already from Home Depot whenever these have gone in stock. I have been trying to buy just one of these for the last 6 months. Any help would be appreciated.
I’m not sure if it’s still valid, but check out post 33 in this thread.
Just an update everyone, I went out of town for a week and when I came back all was resolved! thanks everyone for your guidance and eventual resolution. I do have another question and i’m thinking of installing another unit how do I adjust the names to reflect which room the controller operates? Would I need to rename the child handlers also? Can I change the names to add say Master Bedroom for instance? thanks again.
You should change the name when it is initially found by the hub.
Otherwise you can change the name of the main fan device and then rebuild the children. This will delete and recreate all the child devices with the new name as the template.
Thanks stephack I will give this a try.
I ordered two of these and am having some trouble installing them. I have installed several of these types of controllers before, just not these Zigbee equipped models. I can’t seem to get either of my controllers to work this go round though. I have four wires running from switch to ceiling. Black & red (both load), white (neutral), and green (ground). I can verify red and black are hot with the switch on with a voltage detector. I have black to black and white to white going into the controller. I have blue to blue, white to white, and black to black from the controller to the fan. I can detect voltage on the line in wire on both sides of the connection from ceiling to controllers with the switch on, but I can also detect voltage on both sides of the black wire between the controller and the fan. No voltage detected on the blue light wire and neither the fan nor the light come on with the switch. Anyone have any idea what I could be doing wrong here? Thanks!
Edit: Over the course of typing this the fan finally came on, but regardless of the manual fan speed set, it doesn’t appear to go any speed other than slow. To make matters weirder, I have since discovered I can detect voltage on the blue wire between the controller and the fan but only when the manual light pull chain on the fan is in a certain position (not sure if it’s off or on. Now I am really confused. Clearly power is getting to both the fan and and the light, so I have no idea what exactly I am doing wrong. Maybe my fan isn’t compatible for some weird reason, although I couldn’t imagine why it wouldn’t be.
Are you using a meter? Voltage sniffers are unreliable. Not sure why there is a red wire unless it’s a 3way setup.
No idea either. The red and black wires are both running from the line side of the wall switch though. Either or works for fan hot or light hot. There are many 3 way lights in the home but this room only has one switch. What I don’t get is why the controller either doesn’t work or half works. Barely any fan power, and no light. I not sure I wanna mess with hooking up the multimeter to my AC power.
Disconnect the red wire at the switch and cap it off at both ends. You don’t need it as both fan and light will use the same load.
Connect the rest as normal, and turn the switch on.
If the fan comes on, pull the fan chain until it stops, then pull it one more time to make sure it is set to high.
If the light does not come on, pull the light chain and it should come on.
If neither come on and you have an RF fan remote, try it (so long as they are in the same dip switch channel). Follow the above steps for chains once working.
If neither come on and you don’t have a remote, try to pair it to ST first, then turn on light/fan through app and adjust chains appropriately.
If you can’t pair to ST you need to reset it. Turn switch off. Count to 3 slowly. Turn switch on. Count to 3 slowly. Repeat this until the light blinks. Then pair and set chains.
At this point, don’t ever touch the chains again. In fact, I’ve removed them from my fans.
I understand the relation of the chain pulls for the fan and the light to the controller, high and on and leave them alone. That is not the issue here I am having though I am afraid. I get some power to the fan and the light, but not enough to turn the light on and barely enough to turn the fan on. Bypassing the controller entirely both the fan and the light work fine.
Have you reset the receiver?
Are you experiencing the same behavior after totally disconnecting the red wire as @bradlee_s suggested?