Google Home won't connect to Smartthings

I’ve been trying to connect Smartthings to Google Home to no avail. Adding the device doesn’t even take me to the login screen - error says ‘something went wrong - try again’. I’ve Googled this to death and haven’t found a fix. I’ve successfully added other devices since I have been trying to connect Smartthings. Not sure what the fix is - any help would be appreciated.

You might be thinking about this slightly wrong. You don’t add your Google home device to Smart Things, you link the services together

I apologize for not using the correct terminology. To connect the Smartthings service it is done thru the Google Home app and that’s what I’m having trouble with.

So, just to be clear (apologies if this sounds obvious) but you’ve been through the setup process described here, yes?

Can you explain in a little more detail at which stage you have a problem, what you expected and what exactly you actually experienced.

No, I misunderstood. From your brief description, I thought you were trying to add a Google Home device directly.

Give us more details, please. Check the procedure step by step.

Followed those instructions up to step 5. I get the error previously mentioned. I never get to the account login.

Try changing the default browser you’re using

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I’m using iOS. I don’t believe you can reset the default browser.

What happens when you try to select a different device/service, instead of Smartthings? Does it redirect you to the site of the service? Or do you also get the same error?

If you get an error, does it still have the web address on the ios browser? Maybe you can try to copy the url and try opening it manually on the browser and see if it brings you to the smartthings login site

Thanks everyone. I got it to work by using a friends android phone. Connected with no issue.

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I’m having this issue too but using another person’s device is not helping:

I’m having trouble where when I Use Google Home to add a device

  1. “+” sign

  2. Works with Google - Have something already set up?

3 Add devices - Add new - SmartThings

Then a notification on the bottom it says “SmartThings is linked”

Then the yellow waiting animation happens for a few seconds

Then a dark bar notification pops up below that says “Something went wrong. Try again”

Nothing changes when trying again. I can confirm in SmartThings both new and Classic don’t show Google Assistant as a connected service. This is after removing The connection so new devices would show up in Google Home.

Anyone else experiencing this?

Yes I’m having this issue. Says linked, and then Something went wrong.

This may be way off but I seem to recall someone mentioning that they had to log into their actual Google account and delete Smartthings from there and then they could get it to relink.

This may not help you at all but it’s worth taking couple minutes and checking. :grinning:

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Awesome it took a while to find this setting, I was tring to do this through home app.

  1. go to https://myaccount.google.com/
  2. Security
  3. Scroll to the bottom to “Linked Accounts”
  4. Select SmartThings and Unlink

This is from here https://support.google.com/googlenest/thread/623927?hl=en

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I’m glad I was able to steer you in the right direction and thank you for coming back and letting the community know exactly how you fixed the problem.

I took a look at my Google account. The third party integration for Smartthings, Wyze, etc. Is really buried.

How has this not been resolved yet? I’ve got approximately 5 hours of research and troubleshooting into trying to get my damn smartthings and google home accounts linked with ZERO success! Literally everything you can possibly find on google regarding this issue has been attempted… I’m CLEARLY not the only person experiencing this issue right now, yet here we are??? I’m a network engineer and can’t seem to get this garbage from two of the leading smart device manufacturers, and they expect non-tech people to accomplish this??? Seriously??

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@elesjuan, Just for the non-tech people, what is exactly your problem? What are you trying to achieve and how? What have you tried? What error message do you face if there is any?

@elesjuan, I am having same issue as you. I go into Google home app, link SmartThings app, enter credentials , displays linked, but when it exits, nothing is linked. Devices not showing up in google home

The problem is, I follow the directions to link my SmartThings account to my Google Assistant account, SmartThings shows up in my “Linked accounts” via google security console, but where it doesn’t show up as linked is in my Google Home account of linked accounts. Asking google home to sync devices, none of my z-wave/smartthings devices are available to google assistant. I’ve gone through this process probably 40 times now and continue with the same result; Nothing.

@Eric_Beaudry Check this crap out, man… I emailed SmartThings support complaining about this issue, and after about a day, they responded that they don’t see SmartThings and my Google accounts are linked. Oh, You don’t say???

So check this… I go into my Google Home app to check on my linked accounts, and what do I magically see? SmartThings is now a linked account…

One thing that SmartThings support told me that I find as garbage, apparently, now, smartthings devices won’t ever show up in the Google home dashboard. I mean, really?? This is the problem (along with Wink and soon to be Nest…) using ANY cloud based crap, you’re 100% at the mercy of the IOT vendor to continue the ability to use your (sometimes) very expensive smart devices. Imagine filling your house with $45 a piece Lifx bulbs, then suddenly, the cloud provider decides they’re going to start charging you a monthly fee, or worse, go out of business / close down all together. If Tuya, for example, goes out of business, I’m going to be out like $460 worth of bulbs, switches, and misc other devices… Then, the secondary problem, is mixing multiple platforms into your house, trying to get it all integrated into a single, usable controller medium can be an enormous pain in the ass.

Much as I enjoy technology sometimes, I’m really starting to regret this smarthome crap.

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