Golinear garage door opener on new app

[Dan_Carter]

Using the classic app I had no problems deleting or discovering my golinear garage door controller, but since i switched to the new app, the controller will not be recognized. Any ideas?

[JDRoberts]

Do you mean gocontrol which is manufactured by Nortek, which also manufactures linear? Or some other brand?

[Dan_Carter]

Not sure, it has linear written on it, looks like it might be gocontrol.

[JDRoberts]

See the FAQ:

FAQ: Question about GoControl--Is it the same as Linear?

(You won’t believe how my screen reader pronounced “GOLINEAR“. LOL! At first I thought it was “Gulliver.“ )

[RBoy (www.rboyapps.com - Making SmartThings Easy!)]

Did you exclude the device before trying to pair it again?

Are you using any custom device handlers? If so republish it for sanity just Incase it’s marked stale.

FAQ: My lock/device does not pair or appears to pair but it won't show up in the mobile app or IDE - stale DTH

While the topic title talks about locks, this issue affects any device which appears to pair but doesn’t complete pairing. If you’re having trouble pairing your device and you’re using custom DTH’s see this FAQ: Symptoms When you try to pair a device using the ST app or the Classic ST app it may appear to pair successfully, i.e.: the device will provide feedback that it has paired. e.g. Devices/locks flash green lights or other lights to indicate successful pairing Device may successful sounds/beeps But the ST mobile app won’t show any new devices, it’ll continue saying Looking for devices There are no new devices showing up in the IDE under My Devices You are able to successfully manually exclude the device using the General Exclusion process Cause This is caused by custom DTH’s …

[Dan_Carter]

I completely forgot to exclude it first, after I did that bingo!