Thanks @Brad_ST, I understand the point there, but emails can be sent any time during the day, as the user would see it in the morning, when the issue is still not resolved and would not be that much angry and confused about things not working. (Newer phones definitely support Do not disturb timing for night time. )
The issue not being sent when resolved is a bit conflicting too, as this is ST’s common sentence at the end of each resolved event:
These issues have been resolved. Please contact us via support.smartthings.com if you have any questions.
We have seen issues what hasn’t been fully resolved for some user when the resolved messages was posted, but how would the user know that something is going on when hasn’t received a notice.
I will have a look on the RSS and Atom feed. Thanks for that!