Frustrated by the state of things

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@discordium

Maybe they should consider the frustration on these forums as leading indicators.

Do you think that SmartThings is unaware of the problems and frustration? Their help desk receives hundreds of emails a day.

SmartThings wants to produce a quality product and platform, but they don’t want our advice on how to do it. Whether or not that is a good decision is moot. The company is in the hands of people who think they know better.

Your essay points are “correct” for the most part. But they are all obvious. And the MBAs who run SmartThings get paid far too much to agree with the “obvious”.

The new mobile App was produced under the direction of a high profile UX designer. Our suggestions can’t compete with that (even if we’re “right”).

Another rant about usability of the mobile app

I really don’t want to continue to be critical of the design of the ST mobile app but every time I need to do something beyond adding a new device I am faced with the frustration of having to decipher the illogical layout of the app. Here are some examples. Adding (or trying to add) new rules. Let’s say you have an existing device that you want to add a new… routine(?) to… logically you would expect to go to the device and see in the options “add new smartapp” or “rule” or something similar. No. You have to know to go to the Marketplace. Marketplace? Why would ANYONE think to go to the marketplace to add a rule to a device such as a notification that it is on. This is senseless. So senseless that even after having to do this a month ago I’ve already had to research how to …