False Intrusion Notification for Linear GoControl GD00Z-4 Garage Door Opener

(Joe James) #1

I’ve had 2 GD00Z-4 Linear GoControl garage door controllers installed for about two months. All of a sudden I am getting a notice “Reminder:intrusion detected by the Garage Door - Left XXX hours ago”. I have named one Right and one Left. The issue is that there is no intrusion alarm on the garage door controller. It’s either “Open” or “Closed”. At first the notification was for the “Left Door” and then switched to the “Right Door”. The hour ago (the notification is every hour) has continued to correctly add regardless of whatever side I get for the notification. I powered down the controllers and still get the notifications. I powered down the Smart Hub (pulled the batteries too.) and still get the notification.

Since I can find no indication that a GD00Z-4 is capable of sending this notification, I gather it must be the app or the hub.

What to I do to stop the notifications? Suggestions please.

(Mrtimmytims) #2

These notifications come from Smart Home Monitor in the ST app - one of the default alarm modes uses all open/close and door sensors. You can dismiss the notification there and change what devices are monitored for the alarm states.

(Joe James) #3

Thanks. It works!

(Kevin Rzemien) #4

I have been experiencing the same issue for several months now. False notifications of the door opening, of course while the Smart Home Monitor is Armed, and in the middle of the night!

So, my questions are: (1) How common is this? (2) Does anyone have any suggestions on resolving this?

I’ve already tried replacing the battery in the sensor, powering off the unit every XX days, etc. I would like a solution, not a workaround. Any help would be appreciated.

(Eric Anderson) #5

Add another to the list. Notice it is 4 am…
Replaced battery, didn’t help.

(Mike) #6

I’ve been getting these false alarms for months as well. The behavior is quite odd … I get a (false) alert that the garage door is open, the device status stalls at “Opening” (never actually says “Open”), then after a few minutes a get a (false) alert that it’s closed. Changing battery, restarting, etc. don’t seem to fix the issue.

Have you made any progress?

(Kevin Rzemien) #7

The only solution right now is a work around. I power off the Garage Door controller every few days and so far no issues.

Kevin J Rzemien

(Vadim) #8

These things are horrible. I have two, one is Linear branded and the other is Iris branded. They both are worthless junk. False alerts started coming in the middle of the night and I don’t even use the Smartthings alarm but I do alerts when garage been opened longer than X. So after a few reboots and new battery and nothing helping I did the next best thing - disconnected this junk. Fast forward to me being out of the country my other door starts reporting being opened. I send some relatives to check, nope it’s closed. I ask to disconnect that crap and throw it out as well. Fast forward to today - I replaced both door openers with the new MyQ type that have their own crappy app and used MyQ Lite integration and will be slapping on 2 Monoprice tilt sensors as backup.