eWelink Zigbee protocol version, Amazon Echo, and SmartThings Hub

I just ordered $100 worth of eWeLink ZigBee sockets and have discovered that these do not work with the SmartThings Hub. I’m wondering now, after looking into various posts about this…why doesn’t this work?

SmartThings Hub uses ZigBee protocol HA 1.2 (FAQ: Zigbee Application Profiles, or why not all zigbee devices work with SmartThings)

Amazon Echo uses ZigBee protocol HA 1.2 (https://developer.amazon.com/docs/smarthome/echo-plus-zigbee-support.html)

I don’t see, or can’t find, the protocol used by eWeLink. But if this works with Amazon Echo, then wouldn’t this have to be HA1.2 also ?

In the SmartThings App when I find the device, the device is found but doesn’t ever become recognized. It just remains as a “Thing” and I will never be able to get a status from it. It “should” be recognized as a socket. Why is this the case? Is there a way for me to see the raw logs of the communication that are happening?

Do you have a link to the product? Did you try logging in to the web ide and manually setting the type to zigbee switch?

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“Thing” says to me that ST recognized something but it’s not sure what it is, so do what @prjct92eh2 recommends and manually change the device type. More than likely ST doesn’t know the “fingerprint” of your device, hence the “Thing” thing… Send us a link to the product too please.

EDIT: Is it this one? https://www.ebay.com/i/192898072246?chn=ps

If so, definitely change the device type to “ZigBee Switch”. If the device reports Watts usage, change the device type to “ZigBee Switch Power”.

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@prjct92eh2 Thanks! That did it! Instead of the Zigbee Power Switch, I am using the Zigbee Switch type since this device doesn’t have power monitoring.

I purchased from these from AliExpress (https://www.aliexpress.com/item/Zigbee-smart-socket-phone-switch-timing-plug-voice-control-socket-US-standard-socket/32997689271.html?spm=a2g0s.12269583.0.0.56b0281f6nmDt3)

For anyone else who stumbles onto this page, here is all a link to the web ide.

https://graph.api.smartthings.com/

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The link to the IDE will be different for different people because of the way the account database is distributed.

So use the following Link instead, it will work for all accounts:

https://account.smartthings.com

For a more detailed explanation of this issue, see the following:

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Thanks for the extra info @JDRoberts, https://graph.api.smartthings.com is listed on that page also. It is also the page that shows up in the top google search results when searching for “Smartthings web ide”

so both ways work.

Unfortunately, they don’t.

They only work for some people. It just depends on which “Shard” of the SmartThings cloud system your particular account is located on.

This has been a frequent issue over the years since 2015. One person will post a link to graph.api, Which is the original shard, and then someone else will post that when they go there either their account is blank or they can’t get into the IDE at all.

If it works for your account, it will work whether you put in the universal address that I listed or whether you put in the graph.API address.

But there are lots of other people that it will not work for, more and more each year as the customer-base grows and new people are put on different shards.

You can find many threads discussing this existing in the forum. Please just read the FAQ already linked to. It explains the details and, again, asks everyone to use the account.Samsung URL when posting to the forum to prevent frustration for other members.

Thank you. :sunglasses: