Hi, @frantona
As I understand, the user only logged out, right? He didn’t delete his account.
I saw you commented here as well: Added another mobile presence device, wiped out all my stuff including hub! - #9 by frantona
Your Dad didn’t add a new device, right? He only logged out and then logged back in to the original account, and everything was gone.
Can you provide support access in the original account, please?
I need to take a look to check that everything is gone even from the backend.