Error code 33-504

Devices & Integrations
146

Yes, I have

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Please send us the hub logs by following the steps mentioned in the main post

148

I have the same issue. s/n 5021315365. Thank you for your assistance!

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Hi @Jimmy_UE

Have you already followed the steps mentioned in the main post?

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yes.. have tried the above

151

Similar issue Error code 33-504

Serial Number: 3011073975

Please help

152

Hi, could you send me a DM so that i could send you the log file. Thanks.

153

Hi @Dr_Noman_Shaikh

I’ve already replied in the other thread Troubleshooting SmartThings Hub 2018 and Aeotec Hub - #249 by Itati

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Hi @Jimmy_UE

Please send them to build@smartthings.com

155

Hei

I have problem med 33-504

S/N 4021286560

Please help me

156

Hi @Arkadiusz_Sikorski
Have you already followed the steps mentioned in the main post?

157

hola, después de bloquear el puerto y la web sigue sin dejarme conectarlo, 4021254981

Hi, after blocking the port and the website, it still won’t let me connect, 4021254981

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Hola @ruben_lema
Podrías enviarnos los logs para verificar qué tipo de error estás obteniendo, por favor?

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error 33-504

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Por favor sigue los pasos descritos aqui: Troubleshooting SmartThings Hub 2018 and Aeotec Hub

161

Hi I am having this issue with my v3 error code 33-504. I just bought it on ebay and have factory reset it several times. The serial number is 3011506072. My router does not support blocking port UDP 123. Any assistance is greatly appreciated.

162

Hi, @wtmolinejr
In this case, we suggest you check with a family member/friends router.
Also, check if following these steps allows you to check if your hub can generate the file.

  1. Insert Fat32-formatted USB drive to the USB slot on the back of the hub.
  2. Press and release the reset hole on the back of the hub.
  3. Hub LED will blink magenta while copying logs.
  4. After the Hub LED returns to normal from magenta blinking, extract the USB drive and connect it to a PC.
  5. File name will be “logdump_xxxx.tgz.enc”

These logs would help us confirm the issue is the expired certificate. If that is the case, the steps to block the port are still needed.
If it can still not be installed, you’ll have to return the item.

163

thanks for the response. I just sent the logs to build@smartthings.com.I did also try blocking ntp.org using parental controls but I still get the 33-503 error. I will contact my ISP to get my router switched to theirs from my deco mesh system so I can block the port to try that.

164

ok, thank you for sending the hub logs, we’ll review it to confirm the issue is due to the certificate expiration and let you know.

165

I was able to get it connected with the port blocked. thanks! hopefully I do not have any other issues but I am grateful for your assistance with this!