Error code 33-504

[Ankit_Kumar1 (Ankit Kumar)]

Yes, I have

[Itati (SmartThing Developer Support)]

Please send us the hub logs by following the steps mentioned in the main post

[Jimmy_UE]

I have the same issue. s/n 5021315365. Thank you for your assistance!

[Itati (SmartThing Developer Support)]

Hi @Jimmy_UE

Have you already followed the steps mentioned in the main post?

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub cannot access the internet over Ethernet or Wi-Fi connections Hubs manufactured before April 2024 may not have received firmware updates after production. If a Hub has not been claimed by March 2, 2025, it may not have been updated before purchase or activation. The following steps could be attempted to claim your hub successfully. Verify Internet Connectivity: Please verify the following: Your hub can connect to the internet If claiming over Ethernet, the LAN is internet-connected If claimin…

[Jimmy_UE]

yes.. have tried the above

[Dr_Noman_Shaikh]

Similar issue Error code 33-504

Serial Number: 3011073975

Please help

[Jimmy_UE]

Hi, could you send me a DM so that i could send you the log file. Thanks.

[Itati (SmartThing Developer Support)]

Hi @Dr_Noman_Shaikh

I’ve already replied in the other thread Troubleshooting SmartThings Hub 2018 and Aeotec Hub - #249 by Itati

[Itati (SmartThing Developer Support)]

Hi @Jimmy_UE

Please send them to build@smartthings.com

[Arkadiusz_Sikorski]

Hei

I have problem med 33-504

S/N 4021286560

Please help me

[Itati (SmartThing Developer Support)]

Hi @Arkadiusz_Sikorski
Have you already followed the steps mentioned in the main post?

Troubleshooting SmartThings Hub 2018 and Aeotec Hub

Use this guide for troubleshooting help with onboarding your Hub. We also include Hub replacement information if necessary. Overview When encountering the 33-504 error while claiming a SmartThings Hub 2018 (IM6001-V3P) or an Aeotec SmartThings Hub, the following root causes may apply: Your hub cannot access the internet over Ethernet or Wi-Fi connections Hubs manufactured before April 2024 may not have received firmware updates after production. If a Hub has not been claimed by March 2, 2025, it may not have been updated before purchase or activation. The following steps could be attempted to claim your hub successfully. Verify Internet Connectivity: Please verify the following: Your hub can connect to the internet If claiming over Ethernet, the LAN is internet-connected If claimin…