I recently switched from Staples Connect (don’t laugh, I got it for free) and the only issue I have is with my mailbox sensor.
I have an EcoLink tilt sensor installed on the door of a metal mailbox. When the mailbox is closed, the metal shields the sensor so status changes aren’t received by the hub. This wasn’t an issue for the Staples Connect hub, if the door was closed before the hub received the change to closed, it picked up the closed state when the door first opens but not filly tilted and the open (tilted) state when the door is fully opened.
Although it could be a range issue I don’t think it is, as playing with the sensor seems to work from the location of the mailbox(and the ST hub is the same distance from the mailbox as the Staple’s hub was - about 65 feet).
It seems like SmartThings just isn’t picking up the momentary change from closed to open to closed.
Is there anything in the device that can be changed to increase the “sensitivity”. (not the right word, but hopefully you get the idea).
The Staple Connected hub worked 99% of the time regardless of whether the hub picked up the actual close of the mailbox. SmartThings never works if the sensor shows open when the door is physically closed and about 50% of the time when the sensor is in sync with the closed door.
If I can’t get this working, then I’m wondering if I could use a presence senor due to the shielding of the metal mailbox.
Thoughts on either would be greatly appreciated.