Hi everyone. I have a DVM S Mini system (AM050KXMDEH/EU) with 4 indoor units and a WIFI kit which allows me to control each separate indoor unit (four of them) via SmartThings. I have successfully added the AC system to SmartThings and the router is veery close to the WIFI kit, so connection is good. Since the units are in ST, I can turn each of them on and off.
However, if you click on any single indoor unit in ST, a details screen with additional options (besides just on/off) should appear. However, on my Samsung Galaxy S10+, nothing happens. Just a blank screen appears. I tried everything - restarting, updating, changing fonts, changing display resolution, etc. My previous phone was a Samsung Galaxy S7+ - the same issue there. I even tried an online emulator with the SmartThings app and logging in to my account - same stuff (on Android 12).
Again, however, my girlfriend has an Iphone (12 or 13 or 14, I don’t know which one, but I guess it doesn’t matter) and she doesn’t have this problem. When she clicks on an AC in ST, the details screen opens up properly and she can set the mode, the temp, and has no issues.
I tried contacting samsung support, but they gave me the usual crap about being up to date, re-adding the device to ST (which I already did) and a bunch of other useless (at least in this case) tips. I’ve tried everything, and, at least to me, this seems like an UI issue (since the three dots icon, for options, appears and I can click it, but the menu opens and is blurred, which implies that the app is trying to open some kind of new view, but is unable and probably threw an exception which isn’t handled.
Has anyone had a problem like this? Is my only solution to upgrade to a new phone? This is the only device that I have a problem with. And I’m using hue lights, Samsung washer and dryer (although I have a separate issue where the dryer gets recognized as a washer - WTF?) and a Bosch dishwasher. Everything else can be controlled, only the AC system is problematic on my Android.
I’m in Bulgaria/Europe and I don’t have a Samsung/Aeotec hub, everything is connected to the wifi network (Besides the Hue stuff of course, but that’s beside the point).
EDIT: I also have a galaxy tab s6 tablet, and tapping on the AC in ST on it doesn’t work as well.