I am so confused. My SmartThings apps show my ST devices as OFFLINE, thats in new and classic apps, across 2 Locations (UK & Florida) , and on 2 “phones” (ipad and iphone).
BUT, 2 ring cams still show ONLINE and 2 non-ST plugs show as ONLINE. Checked Groovy IDE and that gives me the same status’s. Both ST Hubs are shown as OFFLINE.
I power-cycled my Home-UK hub, now everything at that Location is as it should be. However, Florida Location still shows all but the Ring Cameras as OFFLINE.
But most confusing, if i click into a (remote site) FLORIDA Location device, its screen shows the device OFFLINE, but if i switch it ON (e.g. in Classic) it changes state to ON in ‘ST-New’ app, and on Groovy IDE. Even, -one Florida Location GE Light Switch is Zigbee and so its ‘page’ has a power meter, if i switch it on in one app, i can see its energy consumption (144.4W) and same in the ‘other’ app, and in Groovy IDE. Also, on the Device List Page in Groovy IDE it even says that particular device is OFFLINE but was “Last Seen” = “a few seconds ago”. - On the app i can see the Power Meter history fluctuating over a watt or two, over time.
?? CAN ANYONE EXPLAIN WHAT IS GOING ON FOR ME PLEASE !!??
(and how to fix it since i cant reach out to Florida to power-cycle that ST hub)