Device Health.... Again

Repeated complaints to Support and no response.
They claim its only happening for the new app, but I haven’t converted yet.
Every day another device doesn’t correctly report is state.
I’ve tried replacing or deleting the devices and they refuse to delete or replace.
If I rest tht device and add as new it works for a short time and then stops again.

Again, after well over a week, no responses to this and my other support inquiry where timed routines aren’t working at all.