@nayelyz @erickv around 3:40AM ET on 7/30 our 30 customer accounts stopped receiving device events, event history. As the day went on all the device history incrementally caught up to current time. It took about 12 hours for the device events and the history to catch up.
The history in graph api was showing the delay as well. IS there maintenance going on that is effecting the device event history?
Happened again, at about 6:10AM ET on 8/3 the event history and all events are not being sent to our legacy Groovy smartApp. We can’t pull any event history. What I did do earlier (around 45 mins earlier before outage) was again publish my new devel smartapp that uses the new APIs. I think this may have happened the first ( I’m struggling here) time too. Not sure. I’ve unpublished the devel smartapp and seeing if the events and event history catch up in our legacy groovy smartapp.
My latest theory is that when I test publish the devel API I’m screwing up the ST platform support between the old smart app and the new API smartapp.
Also the graph api and the phone app history is also behind. Its not just the legacy groovy app that we see this.
Any insights or thoughts appreciated.