[Depricated] Lock Code Manager

[jhamstead]

Welcome to SmartThings. It sounds like you have installed things correctly as you are getting user reports when they open the lock so I’m not exactly sure of your issue. What I would recommend is uninstalling the Lock Code Manager SmartApp and migrating to the new one as this product is no longer supported by the author. You should be able to use the same DTH (device handler) you have installed, but in case there is a change I’d recommend just installing everything from scratch. If you still run into issues feel free to ask in the thread I’ve added below and we’ll do what we can to help.

[OBSOLETE] Lock Manager

Lock Manager Incomplete List of features: Manage user codes on locks. Manage Keypads. Review and manage active lock codes. Set lock access based on schedules. Receive notifications when a user used their code. Run Hello Home phrases based on lock/unlock events. Manage Hello Home phrases based on keypad inputs. This app works using 3 child apps and 1 parent app. It is recommended that you install all 4 apps, however if you do not use keypad devices, it is not required to install the keypad child app. Note: If upgrading from any beta version, it is required to uninstall the app completely before installing. The architecture of this app has changed in a way that is incompatible with previous versions. How To Install User guide has old information. There is now only one app to insta…