Just like most of the employees of that grocery store with the long checkout lines…
SmartThings employees care. A lot.
I don’t have the slightest doubt that they want to live up to the expectations set by marketing and more! (even if it would probably make their job a little less pressured if marketing tempered the sales pitch a bit more to the conservative side…).
People at SmartThings are very well aware they are not meeting expectations. Is everyone doing the “optimal” job? Of course not. Very few people and companies are “optimal” and nobody is “perfect”.
Who is held accountable? Depends on corporate culture perhaps… Did Samsung hold someone accountable for letting millions (?) of potentially explosive Galaxy Note 7 phones ship out?
I’m not excusing anyone; but I can also assure you that if I worked at SmartThings I certainly could be “proud of my work” and not “quit”.
As per my first post in this Topic, I’m weary of the consumer complaints, regardless if they are justified or possibly useful to future potential customers. This Topic was addressed to “Dear SmartThings Staff”; believe me, the OP provided zero new information nor asked any new questions.
Is SmartThings well suited to particular consumers for specific purposes? That’s something I like to trust professional product evaluators to determine. Where is Consumer Reports?