Dashboard RIP. Since this morning. Earlier this was intermittent but now it throws the error each and everytime. Definitely warrants a new thread. Opened a ticket.
itâs working on Android. Iâll check some iOS devices and see if its dead on my iOS too
Deffinately an issue impacting many users - Iâve also reported the same âdead dashboardâ on iOS (multiple devices) as well as a new âAccess Deniedâ error when attempting to access My SmartApps section of the developer portal.
Odd that there are âNo Issuesâ reported on the status.smartthings.com page - guess that dashboard is broke as wellâŚ
It was intermittent for me earlier but since this morning totally dead. Rebooted and did all the nasty stuff⌠No freaking luck at all. Totally dead dashboard. Same on wifeâs phone. Dead!
FYI my ST 1.7.2 for iOS is still working. I never upgraded to the newer version because of all the trouble users were having. Any way to load the old version?
Donât think so. Darn, I am so fed up. Weird part is if you hit cancel on the messagebox, you can get to the hello home actions page. So it is basically the dashboard page per se.
I think I have to shout out to @april and @tyler as to whatâs going on. I am pretty much helpless at this point.
Sorry to hear that buddy. Looks like a rough start for a weekend. 
FWIW, my dashboard looks fine (iPhone 6) and http://status.smartthings.com says âAll systems operationalâ. Hey, are you sure youâre not stuck in a bad dream? Have you tried pinching yourself? 
1 Like
You should try the fix of deleting the mobile app, and re-downloading it from the App Store. Might fix it.
@geko not stuck in a nightmare but living it. If this is not resolved soon for us who are facing it, perhaps time has come it call it quits.
Tried it my friend! No luck! Out of home right now but will try it again once back. 
The inference is that your cloud data must be hosed. Nice.
1 Like
Hmmm⌠It may have something to do with his hitting on certain SmartThings employee too often. 
3 Likes
@geko! Why do you think I have stuck with ST so long! 
ALL ISSUES RESOLVED. CORRUPTED SMARTAPP.
guys, this is the reason I love ST and support. I luv ya. ST. This is an unmatched community. Special call out to Chuck!
I whine and scream⌠But I luv ST and believe!
2 Likes
Hey there @smart thatâs my suspected root-problem as-well (Especially since I was working on a few different self-published smart apps, and soon-after my iOS dashboards broke and Iâm getting âAccess Deniedâ trying to get into My Smartapps in the IDE) Did you happen to be working on any particular SmartApp when your issue occurred? - Iâd love to help point support to a suspected problem-area while I wait for my dashboard to be restored.
1 Like
Nope nothing fancy⌠Was just creating a simple shortcut thru the app.
I hope someone is looking into a way that the platform can âcatchâ these type of faults without a fatal error on the GUI.
Some sort of isolation of the badly behaving SmartApp(s) and SmartDevice Types(s) needs to be possible and is critical for UI stability.
1 Like
It would be nice to know though what actually caused it? I was simply trying to add an action where lights would turn on:off in basement when a door open/close would happen. Just a basic âlights and switchesâ option. I hope they did capture âwhatâ actually caused it to make the dashboard unusable completely.
But support did help promptly. But if only they shared the reason what may cause a corrupt smartapp. And mind it not my own but one of their native smart app.
Based on other experiences Iâve had, I am guessing the mobile app has little tolerance for unexpected values, and just goes off into the weeds when it encounters one.