I’ve had an Ultion Smart lock witch uses a Danalock v3 for around 10 months. I had it set up working perfectly with SmartThings, but unfortunately the motor gave way and so it was replaced under warranty.
Hard as I try, I simply cannot get the replacement to enter pairing mode. When clicking the button once to put into pairing mode, the lock only flashes green once and then nothing else happens and the hub cannot find the lock. If I unpair the lock using the smart home section in the Danalock app, the next time I try to pair, upon clicking the button once, the lock goes green and then flashes green 4 times. There is then a small break and the lock then flashes white. Clearly this isn’t meant to happen and the lock is not visible in the SmartThings app.
I have also tried pairing from the smart home section in the app but again, no joy. If I hit pair (Z-Wave) or join (Zigbee) it flashes green twice and then nothing and its not visible in the SmartThings app. I’ve also deleted the lock and started again but still, no dice!
Having reached out to Ultion, they have sent me another replacement lock and this does exactly the same thing! Given this, it makes me think that its user error rather than an issue with the locks.
I’ve found danalocks support next to useless with, days passing before a response and that response simply asks for info I have already provided!
I have also made sure that this isn’t just a bt version and it has a Zigbee mark inside and is model V3-BTZBE (the first replacement which also doesn’t work was a V3-BTZB).
Please please please can someone help / advise?!