@Matthew_Freestone - If your drywall is not done correctly, then yes you might have problems with the Wink Relay switches laying flat/flush against the wall, but that’s a drywall issue, not a Wink Relay problem. I have 20 of them installed, and at least 18 of them sit flush against the wall (with no gaps). I do have two where there is a slight tiny gap, but I can tell that the electrical box is not flush, and another one has drywall problems (where the drywall is mudded a bit sloppy, thus causing a slight tiny slope) and on those two outlets the Wink Relays don’t sit perfectly flat against the wall.
I supposed if I really wanted to take the time, I could “re-mud” those outlet boxes, and then prime the wall, and then repaint (if it bother me that much), but an easier/quicker fix is just a small dab of DAP Painter’s caulk (all the way around the box) and then just press the Wink Relay mounts flush against it.
But no, this isn’t a “Wink Relay” problem, it’s a drywall issue, and it really hasn’t bothered me all that much. It was extremely minor, and it only happened on two of my outlets/switches, out of the 20+ that I had installed. Again, these were due to poor quality construction/drywall issues/problems (or electrical boxes not being perfectly flush with the wall).
It’s the fault of the drywall/sloppy construction (the electrician/builder of the home), and not really Wink’s fault. But overall, I was pretty happy with the Wink Relay hardware. Two physical switches, plus a touchscreen, microphone, and temperature/humidity sensor for under $70 was a pretty good deal, and I’m happy with them.
It sounds like you didn’t mount them properly. It did take some practice (trial and error) and I’ve learned that you can’t “over tighten” the plastic box/mounts, or “recess” it into the wall too much, or the clips won’t hold the actual Wink Relay in place (it will pop off, and won’t firmly seat). So you need to keep the screws a tiny bit loose (so that the white plate will fit flush with the drywall and not be “recessed” and that the Wink Relay can “snap” into it tightly and hold the Wink Relay touchscreen display/switch). But yes, I installed 20+ of them in my home, and they are all working nicely, and only two of them have a small tiny gap between the trim plate and wall, but that’s due to poorly constructed “mudding” around the electrical boxes, and boxes that weren’t mounted properly/level. I can go back and “re-mud” around those boxes, but it really hasn’t bothered me. A tad bit of drywall mud, or a tad bit of white painter’s caulk would fix it, if it really bothered me that much.
