Yes, I completely agree. I just spent several thousands of dollars on purchasing Wink Relay switches and Wink Hub 2 (and āWinkā hardware), and I feel as though I have been ārobbedā by Wink. They have TERRIBLE (non-existent support), no engineering, no developer community, no developers (that support their hardware) and no third-party integration, or support for third-party sensors (such as basic Z-Wave Plus security sensors by Monoprice), and I canāt even get basic āMonopriceā sensors (alarm sensors, motion sensors, etc.) working with Wink products!
Iāve contacted Wink support and opened several trouble tickets, and everything remains unresolved, and Wink support is completely useless.
I really wish I could just get āSmartThingsā running on the Wink Relay switches, and then abandon the Wink ecosystem (and terrible āWinkā software) and just run the āSmartThingsā app (android app) on my Wink hardware that I purchased, but still use my Wink Relay switches/hardware that I purchased (using just plain Android OS, and the Samsung SmartThings Android App/software on my Wink Hardware). That way I donāt want to have to flush thousands of dollars (in Wink hardware) that I purchased down the toilet, because Wink chooses not to support (or fix or update or support) their hardware (that I purchased), or even support standard Z-Wave Plus (which is what they marketed the āWink Hub 2ā as supporting) and itās one of the main reasons WHY I purchased their Wink Hub 2 was for Z-Wave Plus device support, but most Z-Wave Plus sensors (and Z-Wave Plus hardware) donāt work with the Wink Relay, or Wink Hub 2 (unsupported in the Wink Relay and Wink Hub 2). And Wink support is COMPLETELY uselessā¦ NOBODY speaks any English, and canāt even respond with a helpful response, or get anything working. Wink support just tells me that nothing is supported.
I completely agree! I love the Wink Relay automation wall switches (two switches builtin and a nice android touchscreen, plus a nice microphone, and temp/humidity sensors), itās GREAT HARDWARE, but the āWink companyā is just terrible company, and they are going out of business (in the process of getting ābought outā in current bankruptcy). So itās very unsettling, and for someone that has spent thousands of dollars on Wink hardware (and has done hundreds of āWink Installationsā for clients, I have several thousand Wink devices that I have personally installed over the past 1-2 years) and now Iām uncertain what is even going to happen, and will that hardware become useless if Wink goes ābelly upā? Everything depends on the āWink Cloudā, and nothing will work if that goes down.
I agree, and it would also create a āsafety netā for Wink owners/users that have purchased Wink hardware, and at least can get it running with Samsung SmartThings, and works with Samsung SmartThings Hub, and can run SmartThings on the Wink Relay wall switches.
At least if āWinkā goes out of business (which is looks like it isā¦), then at least owners of Wink hardware can still have an āalternativeā to run SmartThings on their Wink hardware, and use the Wink Relay switches with their Samsung SmartThings hub, and SmartThings compatible products.
All of the Monoprice sensors that I purchased work with SmartThings, but NOTHING works with Wink. So I really need to get some type of āSmartThingsā integration working on the Wink Relays, so I can use all of my Monoprice sensors with the Wink devices.
Wink support is 100% completely useless. They donāt speak any English, and they take weeks/months to even respond. I gave them a 1-star review (on Google Play store) for their Wink App, and very poor support. They donāt even have an app for Amazon Fire tablets, or FireTV. I tried contacting their Wink Support, and they donāt speak any english, and canāt even read (or respond) in English, all they do is ācut and pasteā a response (from their computer screen/knowledge base) and donāt even answer any of your questions or request for help.
Wink has the worst support ever, but itās great hardware, and I just need to find a way to get these Wink Relay switches (that I own, and are MINE) to work with the SmartThings ecosystem.
Yeah, agreed! Has any work been done on this? Has anyone gotten SmartThings running (side-by-side) with the Wink App? It would be great, to take the hardware down to the Android base OS, and then install SmartThings App (android app) onto the Wink Relay (android OS), and then run both the SmartThings App (android), and the Wink App (android) on the Wink Relay switch (android OS).
That way users can choose and select which software/app they want to run, and which ecosystem they want to use (so if āWinkā goes out of business, at least we can use the SmartThings App, and keep/use our current hardware without fear of it no longer functioning, once Wink goes out of business, and their Wink cloud system shuts down, and Wink users are stuck with millions of dollars worth of garbage/useless hardware.
Just like what āJawboneā did to itās users/customersā¦ just about a month ago. I donāt want to be in this same situation (which Iām currently in) with Wink hardware not being supported (and Wink going bankrupt and out of business).
This is the same thing that happened to Jawbone users:
https://www.usatoday.com/story/tech/talkingtech/2017/07/10/jawbone-out-business-leaves-customers-hanging/461159001/
Millions of Jawbone users purchased brand new Jawbone trackers, and days/weeks later, the company decided to āstop supportingā Jawbone Fitness Trackers, and now people are left with useless hardware that they canāt use, and itās useless. Tens of millions of dollars (in users money) went up in smoke. With no recourse for users.
Jawbone doesnāt answer calls, doesnāt respond to support requests. Same thing with Wink.
Iāve been fighting with their customer support/service for months now, and itās non-existent. Even after reading (and leaving) bad reviews, they say ācontact supportā and when I do, my support requests go unanswered, or I get a silly response (from someone that doesnāt speak any English) after waiting 30+ days for a response.
Yes SmartThings (and Samsung) offer better support, they are a more stable company, larger user/customer base, and much larger development community. Wink is just a small tiny startup, that is failing, and has already failed (and gone bankrupt). Depending on who buys them out (or buys up their remains/assets in liquidation in bankruptcy court), but currently Wink users are left with NO SUPPORT, NO HELP, and stuck with tens of thousands of dollars worth of Wink hardware that is USELESS without any Wink support.
I do agree that the uses and options could be endless with this decent āWink hardwareā that can no longer be used, because Wink no longer supports their hardware (and their business/company is bankrupt). These Wink switches are readily available and still sitting on shelves. Iāve purchase a LOT of them, and just wish I could use these switches, and get them working (with Z-Wave Plus devices, such as the Monoprice sensors), and it would be nice to have SmartThings App running on my Wink Relay (android os) switches, so at least I could use my SmartThings hub (if and when Wink completely shuts their cloud down, and goes out of business for good).
I just want to be prepared, and at least not be stuck with all of my hardware that no longer works, because Wink decided to āpull the plugā on its customers (just like Jawbone did last month). Itās quite common in the Tech sector for small startups to go bankrupt (and then liquidate their assets) and then customers are screwed because their hardware that they purchased no longer works (and is unsupported) and without the āWink cloudā nothing works with the Wink hardware, so I donāt want to be dependent on āWinkā and definitely want to be able to run the āSmartThingsā android app, on my Wink Relay (android-based hardware) and just get the SmartThings Android App running on the Wink Relay hardware (on a recent version of Android OS) so that way I can choose between the āWink Appā (android-based) and the āSmartThings Appā (android based) and if one of the companies goes out of business (i.e. Wink) at least my hardware will still work (and function) with my other Samsung SmartThings products, as well as with my Amazon Alexa devices, and my other āsmart homeā hardware that Iāve purchased.
I really think this is a āmust haveā for current Wink users, and itās also extremely important for Samsung SmartThings users. I own BOTH hardware, and I just want my Wink Relay switches to work with my Samsung SmartThings Hub, and Samsung products. Wink does NOTHING to support any of my current Z-Wave Plus devices (including Monoprice Z-Wave security sensors) and NOTHING works with my Wink products/hardware that Iāve purchased, because Wink wonāt fix their broken products, or add support for third-party Z-Wave Plus hardware (which they insisted their Wink Hub 2 works and supports Z-Wave Plus protocols and products) but the Wink Hub 2 hardware (and cloud-based software) does not! Users have waited years, just to get the āintercomā function working (that they paid for, and couldnāt use for YEARS) because Wink is such a terrible company, and such terrible support. They release hardware, but then donāt support it. So users get screwed with useless hardware that doesnāt work, and doesnāt function.
I do need help getting SmartThings running on my Wink Relay hardware. Please help!