Correct Device Type to See Who Unlocked a Z-Wave Schlage Connect Touchscreen?

I have a Schlage Connect Touchscreen deadbolt (Z-wave). I am using the new version of the mobile app and have set up “Smart Lock Guest Access.” When I view “HISTORY” in the Smart Lock Guest Access card, it shows only “Locked” or “Unlocked” but not which user or user code performed the action.

What device type should I be using to be able to see this info?

Are you creating the codes through SmartThings? Mine shows the name of the code in history and also pushes a notification with the code name.

Strange. I have three Schlage Connect Touchscreen locks. All of them only show “Locked” and “Unlocked” like your 6/17 8:24PM log entries. I can’t for the life of me figure out how to show who is unlocking when. I’m using device type “Z-Wave Lock Schlage.”

I’ve tried rebooting the hub, removing and re-adding the locks with Z-wave exclusion, removing and re-installing Smart Lock Guest Access. This seems like really basic functionality for a lock that supports multiple codes. Any suggestions from anyone on what else to try?

That isn’t the default device type. Looks like a custom device handler. Change the type to “Z-Wave Lock” and try again.

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BINGO. Thank you. I had to delete a user and re-add because it kept saying “Unlocked by Code 30” but now it’s working like it should. Thank you, @prjct92eh2.

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Where do you change this Device Type?
Using the new app and Schlage BE465 Connect Z Wave

Https://account.smartthings.com

Thank you. I can see on the event report that code 5 unlocked the door at a certain time. My SmartThings send a message to say “Front door unlocked”. But it doesn’t send the code to say who arrived home? Can the message be extended to contain who is coming and going?

Do you have Smart Lock Guest Access installed?

Yes I do plus 5 user lock codes

Interesting. And when you look at the Type field for the device in the ide, what was it set to?

That is on the lock itself. I also used to be able to manage user codes through my hub when on Wink but I have jumped ship and just migrated full over to SmartThings. I just don’t seem to have full functionality other than lock or unlock with a message being sent

Z Wave Lock

Name Z-Wave Lock
Label Front Door
Type Z-Wave Lock
Version Published
Device Network Id 11

Hmm, may need to reach out to support then. My lock uses the same device handler and with Smart Lock Guest Access it sends the specific code used each time. Did you re-setup the codes through smart lock guest access after your migration from wink?

No, I did not do that. Maybe I should try a restart again.
Sorry Jimmy, I am trying to understand. I found this but there is no Smart Lock Guest Acces that comes up. Maybe it is not on the New App?

Setup Smart Lock Guest Access

To get started, first enable the Smart Lock Guest Access Recommended Automation in the SmartThings app:

  1. From the Home screen, touch the Plus (+) icon and select SmartApp
  2. Select Smart Lock Guest Access .
  3. Touch CONTINUE .
  4. Touch Allow to confirm

The Smart Lock Guest Access card will be automatically added to your Home screen.

Current States * battery: 84 %

||Current States|* battery: 99 %

What country are you in? It should be listed at the top when adding a Smart App.

Canada. The weather app doesnt show either