Can't uninstall smart app


(Ryan Soares) #1

Hello, i installed the Hello home phrase director and set it up to monitor my nest as the presence sensor. Only problem is i guess the nest and smartthings take some time to update the home/away status and when i get home i get multiple notifications that there is motion in my house.

Regardless, now i’m trying to uninstall the smart app and i keep getting the unexpected error msg. i tried logging into IDE and deleting the app from there but i get the same msg. Any other ideas on how to delete this app?

thanks


[RELEASE] [Universal] Foscam Camera Device Handler with Discovery, Live Video Streaming, Motion Sensor/Alarm Integration - SD (FI89xx), HD (FI98xx, FI99xx), Cx, Rx, Ex, Fosbaby
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy) #2

Support@SmartThings.com has access to special tools (via operations engineers) for these locked up conditions.


(Keith Croshaw) #3

I think they’ve been having problems within the past few days. I had an issue like this too, defiantly give them a shout. Good luck.


(Ryan Soares) #4

thanks for the replies, ill send them a quick note