Can't setup WiFi Hub (V-Home by Vodafone)

When trying to add the WiFi Hub (V-Home by Vodafone which came as part as the Starter Kit) I receive an error message saying: The device you selected isn’t supported.

I scanned the Hub qrcode in the V by Vodafone app, activated the subscription, and the error message always appears. I tried to use the last 2 versions of the SmartThings app (running on android) and I got messages like: V-Home can’t be added. Activate your subscription. And: Server error.

I already contacted Vodafone and they claim that everything is fine on their side.

Only support will be able to help you with this

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