MY SOLUTION: Instead of using the 4d pad, I switched to the number pad and pressed the “ok” button. I had tried to previous suggestion of hovering the cursor over it, releasing, and then pressing and it 100% didn’t work for me. The cursor was on my profile name since I’d just tried that so if the number pad “ok” button doesn’t work try putting the cursor over the profile name first.
Also incredibly lame that smarthub hasn’t fixed this issue.