So, I am running into a strange issue and need help…
In the basment, I have 6 can lights I want to get on smart dimmer. Originally, they were controlled by two 3-way switches on each end of the hallway.
I got the GE WiFi dmart dimmer switch and the Enbrighten Add-on switch and set to installing them. I installed a few of these on a single-pole switches and worked great, so I know the basics.
The way the electricians wired up this house is interesting:
On side A, they had 4 wires (line (black), Neutral(Traveler 2 white), Traveller 1(red) and Ground(bare copper). All of these are run to the other switch box. (side B)
All of these tap into side B. Side B also had the load line running up to the switch.
What I did was this:
I put then main switch on side B by doing the following:
Undid the line that ran to side B and side A (denoted by X in crude drawing)
Tapped into line bundle in Side B for line
Connected Red traveler
Tapped into neutral bundle for nuetral
Black load was attached to load for the light control
I tapped the white (which was traveller) into nuetral bundle thereby making it a true nuetral for side A.
On side A, I connected, the ground, red traveller and now white nuetral.
Here is the issue:
Side B works fine - can dim lights using app and Alexa integration
Side A add-on does not work - If I hold the paddle up and down, it will brighten and dim, but not hold. As soon as I let go - lights go off.
What am I doing wrong? Please advise!
Also, I tried calling Jasco tech support and they are not open apparently, I left a voicemail as well.