Cannot add smartthings wifi to smartthings mobile app

gets frozen at 69%
is detected on the router as a wired device and smartthings detects the hub and prompts me to add it to my home.

start here: Hub troubleshooting

But it’s a smartthings hub not an aeotec

define which hub you are referring to?

if it is the ST hub v3, it is same as Aeotec hub so everything is the same when you go through the troubleshooting guides there.

if ST wifi with mesh… then the guides there would be no help.

Smartthings wifi