Can’t add 4 digits code on my smart thing app after the upgrade

SmartApps & Automations
1

I have a FE599 keypad Schlage lock, I can add 4 digits code before through the app. However, after the recent upgrade, it asks me to add 6-10 digits code, but it didn’t work as my current lock can add only 4 digits code. Please help us on this.

2

Same problem with my BE469 , and on top of it I can’t even access settings for the lock in the app only in the web interface.

3

Same here with kwikset smart code 912. Forces me to use 6 digits then fails to update

4

Same thing with a Schlage Z-Wave lock. I put in a 6 digit code, but the door lock gives an error after the 4th button press.

Here’s the funny thing. I have an older Schlage Z-Wave lock on a different door at this property, and app forces me to enter a 4 digit code. That one still works!

Samsung, I’m changing codes weekly. What can we do to fix this?

5

What model lock?

6

Hi there. I do not know the exact model at the moment, just that it’s a Schlage Z-Wave compatible lock that was installed in late 2020. I’ve logged into the SmartThings. Add a little smartness to your things. site and even that is not giving me a specific answer. I see there are some things that I can try to reconfigure the lock software so maybe the lock can communicate with the new smartthings app, but I also know that it’s a risk. I’d rather wait to do this in person, but the earliest that I could do this would be after Thanksgiving.

Preferably, I’d just like a software patch that allows the lock code generation in the Smartthings app to conform to the default configuration of my lock… something that it had done very well over the past almost 6 years.

And, strangely, the different Schlage Z-Wave lock, installed in early 2019 and on the same Z-Wave router, still works fine and can take a 4 digit code.

7

Could be that you are using a different driver for each of those locks. If you can get the Mfg/Model for both of the locks from the AWA page as well as which driver they are each using, I might be able to give you some suggestions on what to do.

8

Any solution on this? Mine just updated today and now I can’t add any codes because Smartthings requires 6 digits but my lock can only do 4

10

The Schlage FE599 is a legacy Z-Wave lock that hardware-restricts user access codes to exactly 4 digits. If your smart home app update defaults to a global length requirement of 6–10 digits, it bypasses the FE599’s firmware constraints, preventing new codes from saving. To fix this, log into your smart home system’s web portal or app settings (such as Trane Home/Nexia or Ring/SmartThings, depending on your hub) and adjust the lock’s code length setting back to 4 digits before generating a new pin. Alternatively, you can add 4-digit user codes manually directly at the keypad by entering your ncquickpass 6-digit Programming Code, pressing the Schlage button, pressing 1, and then typing your new 4 digit code twice.

11

I tried to do on the web according to the instructions but it didn’t work. I think smart things is doing it on purpose just want to phase out the FE599 Schlage lock after their recent updates.

12

Same here, it did not work on any of my schlage locks. Still forcing 6 digits