Hello, @Carlos_Jato, @field210, @OCSMITH and everyone else
We are investigating this issue. The Engineering team asked if you were able to share Hub logs so we can take a look at that information as well as part of the investigation. It is important that you reproduce the error before sending those logs since they only have a 12 hr lifetime. It would also help if you can share with us the time when you reproduce the error so we can narrow down the logs we receive.
If you don’t know how to send those logs the procedure is the following:
- In the IDE, enter “my hubs”
- Enter the corresponding Hub and go to “view utilities”
- Click on “send” below "send hub logs
And please let us know which Samsung Account you’re using and if you have more than one Hub, the name of the one where the device is paired. This last piece of information can be sent by DM to me directly, so you don’t have to share it publicly.
Thanks in advance