Bali Blinds not Working with ST

Paired my new blinds w ST, seemed to go fine. However, the blinds won’t go up. Try to open with ST app, the motor makes a brief sound, like it’s going to work, but nothing happens. Missing something? I deleted device and re-paired, but got same result.

Welcome, Maybe their not pairing correctly, what do you see in My.smartthings.com/advanced under the device summary?

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