Automatic mode changes not working on everybody left


(Glenn Smith) #1

I’m trying to work out if I I’ve done something wrong or if there is anything at fault.

I’ve setup the default goodbye routine to change the mode to away when both my wife and I leave (based on our iPhones). I’m finding that in the Notifications it shows that we have both left, but the state change doesn’t occur. Therefore things I have setup to work when Away do not run. If I manually click Goodbye they do trigger.

Interesting the automatic arrival change and associated mode change do work though.

Any suggestions?

(Bruce) #2

Try Rule Machine instead, it should work for you.

(Paul) #3

If you email support they will refresh your routines for you. Of course, this is only a short term fix until the platform takes a dive again.

I’ve had good luck with Rule Machine as Bruce suggests.

(Glenn Smith) #4

I had a reply from support saying the away detection and routing triggering has been broken for around a month and they hope to fix it soon.