They are Z-Wave Plus models. I’ve done a Z-Wave Repair, rebooted the hub, replaced the batteries in the lock. Still no go, it gets added insecurely as just a generic Z-Wave device. Evidently something is wrong with the lock. I called August support. They went through the steps with me as well, still no luck. They will no replace the lock because the lock still connects by Bluetooth to my phone and by WiFi through the connect module, so to them it is still “fully functional”. They don’t consider the Z-Wave as necessary to the function.
I too am having no luck adding my August Smart Lock Pro 3rd generation (Z-Wave) to my hub. Adds as a switch, neither Z-Wave masquerade or the standard Z-wave lock built using the edge driver builder work at all. Events are not reported even if I can use the August app to control the device. I also wasted my money on the Universal Enhanced Z-Wave Lock Driver by Rboy because I cannot even select the driver to use unless @RBoy can add the fingerprints for my device: 0000-0003-0003.
@nayelyz @Itati @maddie Are any of you able to help in anyway or add my fingerprints to the Universal Enhanced Z-Wave Lock Driver because Rboy never replied to my emails so I am about to do a charge back on their license unless I can get the device to work.
Just FYI, I have tried every combination imaginable of factory reset, close to hub, deleting/re-adding, rebooting so please don’t not make me go down that route again and please don’t ask. And yes, I also tried unplugging my hub and plugging it back in again. Thanks in advance.
That’s not.a valid fingerprint. 0000 means your lock isn’t able to communicate with the hub and is experiencing packet loss. Did you try adding a zwave repeater close to the lock.
You can select the driver manually after pairing even if the fingerprint doesn’t match but in your case with packet loss the hub may not identify the lock unless it actually pairs properly first.
@RBoy I started with 1 Z-wave repeater and then I added a second. With 87 tries adding, re-adding, excluding, re-adding, rebooting, excluding, re-adding… Any recommendations for the 88th try? If this doesn’t work, I want a refund because this is rediculous. The horrible support at August, after their first reply which was a copy and paste from their FAQ, said that “the 3rd generation no longer supports Z-Wave”. Can someone tell me how a Z-wave device just not longer supports Z-Wave? I am confused. Can anyone confirm this?
Have you seen these exchanges concerning August gen3 lock ? Reddit - Please wait for verification and What's the cheapest Z Wave anything? - Z-Wave - Home Assistant Community