Using Galaxy S10 and opened the Smartthings app this morning to disarm everything. I clicked on the disarm button and the whole tile disappeared and I cannot find a way to get it back. Have uninstalled and reinstalled and nothing works. My house setup is stuck in the armed mode. My wife also has a …

I noticed this morning that the entire Smart Home Monitoring automation is missing. I have a Galaxy S8+ and am in the US. Been using SHM for months with no issues. I noticed it is still showing up in the classic SmartThings app, but can’t find it anywhere in the new one.

Other people are reporting the same thing, definitely contact support. That’s just weird. :scream: [image] Smart Home Monitor Missing in new app? SmartThings (Samsung Connect) I’m having the same issue. Been using it fine in the US for months. Now it’s totally gone. I…

Also, for those not familiar with both apps, the “smart home monitor“ feature in the V2 classic app is completely separate code from the “smart home monitor” feature in the new V3 app. So, for example, if you set up an SHM Automation in the classic app, you cannot dismiss it from the V3 app and vic…

Oh, wow. Thanks for that info, I was not aware. And thanks for the status link. I thought I was going crazy this morning but I’m glad to see that they’ve acknowledged the issue and are working on a fix.

In the new app, is it showing available to install under Automations? or is it greyed out like it’s already installed and then totally missing from the dashboard?

[image] Mike_Jach: Oh, wow. Thanks for that info, I was not aware. And thanks for the status link. I thought I was going crazy this morning but I’m glad to see that they’ve acknowledged the issue and are working on a fix. I’m not sure they have acknowledged this issue, that SHM disappeared. T…

[image] Arm & Disarm tile missing (SHM disappeared from V3 app 26 June 2019, had been working fine) General Discussion In the new app, is it showing available to install under Automations? or is it greyed out like it’s already installed and then totally missing from the da…

Ditto what Mike_Jach said on my end as well

yikes. On iOS is still shows on the dashboard, but is also gone from the Automations list.

[image] Automated_House: yikes. On iOS is still shows on the dashboard, but is also gone from the Automations list. Since there was an official statement on the status page yesterday that there was a problem affecting only android users and that they were going to begin rolling out of fix, I’…

Arm & Disarm tile missing (SHM disappeared from V3 app 26 June 2019, had been working fine)

General Discussion

JDRoberts June 26, 2019, 2:40pm 3

Other people are reporting the same thing, definitely contact support. That’s just weird.

If I had to guess, I would guess this is part of the “fix“ to a problem they put up on the status page yesterday.

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Arm & Disarm tile missing (SHM disappeared from V3 app 26 June 2019, had been working fine)

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