Also, for those not familiar with both apps, the “smart home monitor“ feature in the V2 classic app is completely separate code from the “smart home monitor” feature in the new V3 app. So, for example, if you set up an SHM Automation in the classic app, you cannot dismiss it from the V3 app and vice versa.
So it’s not surprising that bugs that affect one don’t affect the other, it’s not the same code.
Oh, wow. Thanks for that info, I was not aware. And thanks for the status link. I thought I was going crazy this morning but I’m glad to see that they’ve acknowledged the issue and are working on a fix.
I’m not sure they have acknowledged this issue, that SHM disappeared.
They acknowledged a different Android issue yesterday (I know the message is cryptic) and said they were rolling out a fix for that. So my guess is that the “disappeared altogether“ issue is going to turn out to be related to that fix. In other words the fix for one problem caused a new problem. But I haven’t seen anything official on it.
Since there was an official statement on the status page yesterday that there was a problem affecting only android users and that they were going to begin rolling out of fix, I’m guessing that this is the results of that rollout.
Whether it’s a temporary issue and will fix itself over time or whether the customer will have to do something on their side, no way of knowing. But anyone who has this problem should definitely report it to support.
You can give them the link to this thread and tell them that other people are reporting the same problem in the forum as well if you want.
I don’t think the version of hub should matter. I’m sure they’re tweaking the app to fix an issue related to the V3 hub, but accidentally caused this new issue. We just need to report it to Support so they know it’s an issue and can start fixing it.