SmartThings Community

Arlo not connecting via SmartThings

(Kao Saechao) #1

Anyone having issues with Arlo? Starting yesterday I haven’t been able to view my cameras in SmartThings. I then removed Arlo from SmartThings and now I am unable to set it up again. I’m using SmartThings classic app. From marketplace I add the Arlo pro camera. I select authorise and type in my credentials. At the next screen where it asks SmartThings would like access to the following info, i tap allow but nothing happens but then eventually get this error. Anyone else having issue?

(jkp) #2

Check the status page…

Investigating

We are currently investigating an issue causing users to be unable to view or add Arlo cameras in the Classic and New SmartThings apps, as well as preventing clips from being recorded. We will provide updates here as they become available.

Posted about 13 hours ago. May 06, 2019 - 22:34 EDT

https://status.smartthings.com/incidents/s7jvxyy63xbn

#3

Issues in 2 locations I have. Neither ST or Alexa are controlling them anymore.