I had this problem too.
I had to factory reset the hub and delete the location I used with the hub. I then had to start over with a new location.
Support staff informed me this behavior occurs when two hubs are setup in the same location. The hubs conflict with each other and prevent status from ever appearing in the app.
Good luck! I waited nearly 10 months before I did the entire reset, which I did last week. Everything works great now but it was a pain to have to set everything up again.