App freezing after latest update


(Royce) #1

After the update on August 8th my app has been freezing every day. I need to either force close the app or restart my phone to get it to respond. I have an iphone 5 with IOS 7.1.2


(Michael) #2

I have an iPhone 5s with the same iOS and mine has been working fine.


(Geko) #3

It froze on me a few times as well, typically while updating state (with spin wheel). Try to log out from your account and then restart and log back in.


(Matt) #4

I have Android Galaxy S5 and It often says The app was closed and we’ve reported the error. It also seems to take even longer to Load “things” if that is even possible.


(Ethomasii) #5

I have the same problem. Every single time I open my SmartThings app, I have to swipe it away first, otherwise it is frozen when I return to it. Restarting the app works fine, but it never works again when I go back to it.

Edit: this is iPhone 5s on iOS 7


(Jim ) #6

Almost a daily freeze on the iPhone 4s but no problem with iPad? Suggestions?


(Phil) #7

Same. I routinely open the app is iOS then have to kill it to get it to be responsive. I am unable to move between menu levels when in this locked/frozen state.