Let’s just start off with saying hoobs customer service is horrible, but there technical support is amazing however, but extremely limited.
I had a representative named body slope with hoobs, he must be the president or something but he’s an absolute jerk my hoobs failed and destroyed my entire HomeKit. I had to remove HomeKit from my entire iCloud account, and then completely start over. That took 4 hours on the phone with Apple to get it done, the hoobs hacked My home kit, and when the hoobs box software became corrupted, and made homekit devices work together anymore. a none of my devices would speak and to each other, and I ’m still having issues, I emailed the company hoobs, and asked for a refund and to return their broken product, and they refused. They said I can ship it back myself, which cost $45 by the way to ship internationally to Canada. And they stated that if they received it and determine that it’s a different device failure they’ll return my money, and I sent it back 21 days ago and they still haven’t received it. Im assuming it’s been lost in the mail because of Covid, worst product I’ve ever touched. however I will say technical support is pretty decent, but you should not have to utilize technical support right away out of the box I opened it up powered it on and the unit wouldn’t even come on I could not get to the login screen a way to days before I decided to call them because it says 5 to 10 minutes it should be up I wanted to give it an extra amount of time. Had someone by the name of Bobby slope contact me via email and tell me that if I ship it back I might get around to getting my payment back if they determine it’s a fault of their’s or they would send me a new one I told him to keep that crap I want my money back and if they didn’t return it I was gonna call the bank and follow dispute which I’m doing right now worst product ever do not even bother you will regret it trust me it’s extremely hard to set up the interface is lacking there’s a lot of coding that you have to do and it’s just not a very good well thought out product for it to be a beginners level equipment which I am I was extremely disappointed if I had a rating system this would get -10 Stars.