Another Smart Hub Connection Issue - Error code 33-504

Devices & Integrations
22

Hi. I have same issue. Could you help please? Thanks

23

Hi @jabahillo

I sent you a DM

24

I have the same problem

25

Hi @mrken40
Could you follow the instructions in the post below, please?

Let us know if you still experience issues after completing the steps.

26

Hi I am having the same issue with my hub @Itati, would you be able to help please.

Thank you so much

27

Hi @fmc12
Could you follow the instructions in the post below, please?

Let us know if you still experience issues after completing the steps.

28

Hi @Itati
I tried to follow the steps but I was unsuccessful.
I wasn’t able to block those ports via my router. And then I tried with 3 different FAT-32 USB sticks, but none recorded the logs (I even did a hard reset).

Is there something else I should try or just reach out to info@zwave.eu?

29

Hi @Itati, just following up here.

Thank you

30

Unfortunately, this is something we cannot fix remotely. Some users have had better success performing these steps at a friend’s or family member’s home, so it might be worth trying if possible.
If these steps cannot be completed or are unsuccessful, it may be necessary to replace the hub by following the process and details shared at the end of that post.

Please let us know if you have any questions

31

Hello, I purchased the Aoetec Smart Home Hub from Amazon and I’m also stuck with Error 33-303. The steps described above perfectly matches my situation. The Aeotec support asked me to try the ntp-disable-stuff and redirected me to the post with error 33-504. I have a FritzBox 7490 with OS Version 8.03. I tried my best but did not succeed. Any help will be appreciated.

Best regards,
Robert

32

Hi @rmanteufel
Some users have had better success performing these steps at a friend’s or family member’s home, so that might be worth a try if possible

If these steps cannot be completed or are unsuccessful, it may be necessary to replace the hub following the process and details shared at the end of that post.

Please let us know if you have any questions or need support with the process.

33

Hi. Have the same issue with my hub. Will not connect and faul msg 33-504 . Pls adwice.

34

Hi @Tony_Nymark

Could you follow the instructions in the post below, please?

Let us know if you still experience issues after completing the steps.

35

Hi Team. Its not possible to connect to internet. Have tried many times diffrent options,but still no connect. I by it in okt 2024 ant just try it few days ago. Hope there is solution of this problem.
Reg
Tony Nymark.

ons. 25. jun. 2025, 19:47 skrev SmartThing Developer Support via SmartThings Community <notifications@smartthings.discoursemail.com>:

36

Hi Team just add som info:
SKU: GP-AEOHUBBV3EU
M/N: IM6001-V3P22
SN: 4021284270
Manufacture date 2023.01

ons. 25. jun. 2025, 19:47 skrev SmartThing Developer Support via SmartThings Community <notifications@smartthings.discoursemail.com>:

37

Unfortunately, this is something we cannot fix remotely. Some users have had better success performing these steps at a friend’s or family member’s home, so it might be worth trying if possible.
If these steps cannot be completed or are unsuccessful, it may be necessary to replace the hub by following the process and details shared at the end of that post.

38

Hi. Have tried to connect with a friend also. But same issue also. Same fault.
So where to send the hub for replacement with a hub that work. Or fix?
Not able to find this info.

Reg Tony

39

Have you followed the instructions for blocking the NTP port 123 on your network or your friend’s network?

40

Here’s is the link Troubleshooting SmartThings Hub 2018 and Aeotec Hub

41

can i also get the instructions?