Hi All, I’ve seen quite a few posts from people having issues adding their Smart Hub in SmartThings. I have a brand new IM6001-V3P06 purchased from Bunnings yesterday and cannot add it: Device is detected when SmartThings is open on my Samsung s.24 Ultra (but have also tried adding it manually) I…

Hi Team. Its not possible to connect to internet. Have tried many times diffrent options,but still no connect. I by it in okt 2024 ant just try it few days ago. Hope there is solution of this problem. Reg Tony Nymark. ons. 25. jun. 2025, 19:47 skrev SmartThing Developer Support via SmartThings Co…

Hi Team just add som info: SKU: GP-AEOHUBBV3EU M/N: IM6001-V3P22 SN: 4021284270 Manufacture date 2023.01 ons. 25. jun. 2025, 19:47 skrev SmartThing Developer Support via SmartThings Community < notifications@smartthings.discoursemail.com >:

Unfortunately, this is something we cannot fix remotely. Some users have had better success performing these steps at a friend’s or family member’s home, so it might be worth trying if possible. If these steps cannot be completed or are unsuccessful, it may be necessary to replace the hub by follow…

Hi. Have tried to connect with a friend also. But same issue also. Same fault. So where to send the hub for replacement with a hub that work. Or fix? Not able to find this info. Reg Tony

Have you followed the instructions for blocking the NTP port 123 on your network or your friend’s network?

can i also get the instructions?

Hi i have a V1 hub thought it best to upgrade at last now the V3 hub gives this error when trying to add in app

Could you follow the instructions in the post below, please? Troubleshooting SmartThings Hub 2018 and Aeotec Hub Let us know if you still experience issues after completing the steps.

Another Smart Hub Connection Issue - Error code 33-504

Devices & Integrations

Itati (SmartThing Developer Support) June 25, 2025, 10:42pm 40

Here’s is the link Troubleshooting SmartThings Hub 2018 and Aeotec Hub

Topic		Replies	Views
Error code 33-504 Devices & Integrations	154	5647	February 25, 2026
Hub v3 impossible to connect Devices & Integrations hubv3	56	3099	November 24, 2025
Troubleshooting SmartThings Hub 2018 and Aeotec Hub Announcements hub , hubv3	341	15264	May 11, 2026
Error cod :33-504 Devices & Integrations smartapp	1	67	January 16, 2026
SmartThings V2 hub STH-ETH200 Solid Blue LED Devices & Integrations	2	114	December 6, 2025

Another Smart Hub Connection Issue - Error code 33-504

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