I’m pretty sure the issue being encountered the Customer is due to this new variable in the mix … i.e., a new Shard, though, if there had been an Announcement of this to the Community, I could be more certain.
Did I miss an Announcement of Shard AP02?
I presume this stands for “Asia Pacific” - The Customer is in Australia. The previous AP01 was deployed for Singapore, I think; but I thought it was decommissioned.
A search of the Forum for “AP02” does not yield any results.
Is anybody else encountering a problem that might be related to AP02 (particularly for published SmartApps like @joshua_lyon or @obycode)?