@Alexandus I can safely say it’s not an app issue.
I have the same problem on Windows Mobile 10 and our app hasn’t been updated in a good while. Still same version number and everything. But I can see that in my logs on the web ui that issues started around the time of the botched hub update. I lost presence sensors over 3 days ago which keeps setting off my alarm.
Phone Model: Lumia 950 XL
Phone OS: Windows Mobile 10
Phone OS Version: 10.0.14965.1001
Issue or Bug: Smartthings Security Screen stuck on “Loading”… unable to disable or enable alarm.
dd264645-c389-46f6-a0b7-607319063ba5 7:44:06 AM: warn SHM inconsistent security status, app: away, location: off, newStatus: away, appId: dd264645-c389-46f6-a0b7-607319063ba5, locationId: 7cf21523-454b-4967-a6a9-c1e28fb8580a
I am also having the Issue with Status just staying at Loading… This just started this morning 11/19/2016 when the alarm went off. I had to stop the siren under Things. Now it’s just doing the Loading… under dash.
[quote=“yvesracine, post:1, topic:63544”]
Phone Model: Oneplus-3
Phone OS: Android
Phone OS Version:6.0.1
ST App Build: 208963
Issue or Bug: Since the update, I also experience the Security Screen stuck on “Loading”… unable to disable or enable alarm.
Ok, looks like its working again. I don’t know if it what fixed it but all I did was unplugged power and batter for 5 minutes and replugged it. It didn’t work at first but now about 2 hours later it’s working again.