Android App (1.7.5) Frequent Crashes - Known or should report?


(Nick) #1

Hello!

I’m using the SmartThings Android App (version 1.7.5) and notice when updating my custom Smart Apps or Devices I seem to get frequent crashes. Is this a known issue that I should ignore for now. Or something I should make re-creatable and report?

Thanks for your time,
-Nick


(Patrick Stuart [@pstuart]) #2

Open a ticket with support@smartthings.com never hurts.

The crash logs don’t go to support (probably only to dev and way too many to parse) so it is critical they get all the issues directly.

Eventually they’ll get to the dev that can try to figure out cause. Sometimes it isn’t the android app, its a platform or code issue. So might take several escalations down different paths to find the ultimate fix.