Alexa Voice Assistant on Samsung Q800D Activation fail

Devices & Integrations
1

Hello,

I bought a Samsung soundbar Q800D/ZC. It’s advertised to have Bixby and Alexa Built-in.
I’m failing to enable Alexa since Day-1.
FYI: I was able to have Bixby enable, just to test after Alexa failed.

Steps to reproduce:

  • Open SmartThing app (I tested on iOS, iPadOS and Android, no luck each time).
  • Open the Soundbar control
  • Access Service tab on the bottom
  • Access “Voice Assistant Settings”
  • Select “Alexa”.
  • Start the registration process: Sign In, Continue, Log into Amazon, Tap “Allow”
  • The popup window close and a loading animation starts.
  • After approx 10sec, the animation disappears, and Alexa is still not enabled.
  • New message in the “Voice Assistant Settings” : “Alexa Settings / Settings have not been completed. Click to continue setup.”
  • Click on the message
  • Click again on Sign In / Continue / Allow
  • Loading animation for 10 sec and then it stops.

In the end, I’m not able to either use the Alexa Built-In the soundbar (like advertised) or even send music on the soundbar through other Echo devices…

Can someone help? @Lars ?

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2

Try setting a different default browser on your phone or tablet

3

Tried on iOS, iPadOS and Android with Safari and Chrome. Nothing worked.

4

Hello all,

I’m sorry but I need to bump this thread… Can someone help?

5

I opened a ticket with Samsung Smarthings’ support… They sure know how to make difficult and ignore all the details we give them… They were of no help.