Alexa skill is unresponsive


(jay yankacy) #1

Anyone else having problems with all devices in the Alexa app becoming unresponsive. I tried disabling and deleting all devices. The Alexa app discovers my other items I.E. Harmony hub, Ring and Yamaha Multicast.


(jay yankacy) #2

OK solved the problem. Not sure why I had to do this, haven’t need to in the past but. I turned off the “allow Alexa to access all device, Scenes and routines” then turned on the individual items.


(Adam) #3

Thanks for the advice!

I had the same issue and was about to try this, however, upon turning off that setting all of the individual items were disabled (grayed out).

I ended up disabling the skill again via the Amazon Alexa app. Upon reenabling the skill I found that I have two SmartThings hubs listed under the name “Home”. Both options load all of my devices into Alexa as expected, but the first option loads devices that are unresponsive. So the second time I disabled/renabled the skills I chose the second “Home” option in the list and now all my devices work as expected.

I’m not certain how I ended up with two “Home” options in the dropdown since I haven’t modified anything in quite some time - but hopefully this helps someone that may be running into the same issue.