Alexa routines not triggering

[JDRoberts]

For some customers, that would be because of the Amazon Web services outage during that time:

The Great IOT Cloud Outage of Nov 2020

The day before Thanksgiving, one of Amazon Web services server farms, the one in Virginia, started having problems and there were major outages over the next 36 hours. This affected a wide range of IOT customers. Alexa routines, of course. Ring. But also a lot of third-party customers who used those servers for at least some of their users. That included: Adobe Amazon Photos Amazon Alexa routines Arlo Hulu iRobot Lutron Login Services Rakuten Ring SmartThings Switchbot Twilio WeMo and many more. But not all of the customers for any of those companies. Just the ones whose accounts were handled by those particular servers. And only for the cloud-based features hosted on those servers. [image] The thing is… That same region went down two years ago. …