Had the same issue. I disabled and the enabled the Alexa Ring skill, and also signed out and signed back into the Alexa app. After these steps everything worked again.
What I’m saying here is that both Hue and Ring have working Alexa skills. If you are setup in Alexa properly (and by properly I mean least trips between clouds) and you are relying on an Alexa routine. Then you have both the Hue and Ring skills active.
That means, Ring would trigger its contact sensor and communicate to Alexa directly through the Ring skill. The Alexa routine fires which should turn on the He bulb, which signal gets sent over the communications channel created by the Hue Alexa skill. - SmartThings does not come into play unless you’re misconfigured.
By misconfigured - I mean you’re suing the SmartThings exposed copy of the Ring sensor OR The SmartThings exposed copy of your Hue Lamp in that Alexa routine. (You can look at the properties of the devices in Alexa and determine which skill provides a specific device. - you should have the SmartThings copies of these Hue and Ring devices disabled in Alexa to make sure the Hue and Ring versions are used by Alexa.)
If you’re misconfigured - fix it.
If you’re not and have the SmartThings versions of the devices disabled, then SmartThings has nothing to do with this - it’s one of the other three components.
I’m not sure whether anyone is still having problems or not. It would probably be best to contact Amazon support on that issue if it’s still not working for you.
My physical devices in ST trigger Amazon routines great but my one and only virtual switch does not work. Has been driving me crazy for weeks since the update and I finally gave up trying different DTH and apps yesterday.
Ok, I, instead, since two days ago I was 12 virtual sensors with 12 alexa’s routine and everything was working fine, since two days ago …
Now, the virtual sensor are always in the alexa’s app, I can turn them on manually, but the routines don’t start (but if I start the routine manually they work fine).
OMG! Finally have my virtual switch triggering an Amazon routine every time for 2 days straight. I know I said I gave up, but after a day I wondered if I ever deleted and recreated the routine in Alexa. That was what it took. Who knew.
I’m happy for you …
and yesterday my routine also start again and this is the reason:
The skill (SmartThings) import in app alexa all the devices and then I disabled the devices I don’t use in alexa’s routine …
Well, this operation was blocking the routine triggered by virtual sensor also (active of course).
Therefore I’ve enabled all the devices and magically all the routine work fine again, It’s crazy but that’s how that I solved …
I’m having this issue with physical devices linked via SmartThings. For example, I have a routine for Alexa to announce when a door is open. Alexa can see the device (door contact sensor) and is reporting the correct status but just doesn’t make the announcement. Furthermore, creating a new routine with same parameters also does not yield an announcement. So it seems the issue is strictly with the announcement portion of Alexa? I’ve tried power cycling Alexa.
Unfortunately, this has been happening on and off since the new skill was introduced in April. Not for everyone, and not all the time, but it doesn’t seem to be anything that we as customers customers can fix. And multiple reports that it just started happening again a few days ago.
A user in that thread posted using “Alexa, discover my devices” worked. I tried it and even though Alexa said no new devices discovered, the routines started firing again!